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Privacy Policy & Terms of Use

Last updated: 03/07/2026

Applies to: https://controlwithin.com/ and the official WhatsApp number (+91 8452926740) linked from it, operated by Connexi India Supply Chain Services Private Limited

Part A — Privacy Policy

1. Scope

This policy covers two connected surfaces:

  • The website/microsite you're currently on.
  • The WhatsApp conversation you may start from it (via our chatbot and counselling team).

It does not cover the practices of independent third-party clinics or doctors you're eventually referred to — they operate under their own patient confidentiality obligations, which your doctor can explain at your appointment.

2. What we collect

On the microsite: Nothing, at first. Browsing this site does not require you to submit any personal information. We use basic, non-identifying analytics (page views, source of traffic) to understand what content is useful. We do not ask for your name, number, or health details on this site.

On WhatsApp, once you choose to start a conversation:

  • Your name and phone number (via WhatsApp).
  • Your city or location, to match you to a nearby clinic.
  • Responses to eligibility and need-based questions (e.g., what you're looking for, relevant health context you choose to share).
  • Appointment details, if you proceed to book.

We do not collect anything beyond what's needed to guide you and, if you choose, connect you to a doctor.

3. Sensitive personal data

Information about your health and reproductive choices is classified as sensitive personal data under India's Digital Personal Data Protection Act, 2023 (DPDP Act). We collect it only with your explicit consent, given at the start of the WhatsApp conversation, and only use it for the purpose you gave it to us for. We do not infer, guess, or ask about anything beyond what's directly relevant to helping you.

4. Why we collect it (purpose limitation)

Your information is used only to:

  • Understand your needs and check basic eligibility for hIUS/Implant methods.
  • Match you to the nearest qualified doctor or clinic.
  • Confirm and manage your appointment.
  • Follow up, if you've agreed to it, to check in or share relevant information (you can opt out of this anytime).

We do not use your health information for advertising targeting, and we do not sell it to any third party, ever.

5. Who we share it with

Partner clinics and doctors — only the details needed to confirm and prepare for your appointment.

Our technology processors (WhatsApp Business platform, and backend systems used to manage conversations and scheduling) — bound by confidentiality and data processing terms, and used only to operate this service.

No one else. Not family, not employers, not insurers, not the influencer or ad platform you arrived from, not any marketing or analytics partner in identifiable form.

6. How we protect it

Your data is stored on access-controlled systems, with conversation access limited to the counselling team directly assisting you. We do not publish, screenshot, or reuse your responses in any content, testimonial, or campaign material without asking you separately and explicitly.

7. How long we keep it

We retain your information only as long as needed to assist you and, where relevant, to meet legal record-keeping requirements. If you type EXIT at any point in the WhatsApp conversation, we close the conversation and delete your personal data from our active systems.

8. Your rights

Under the DPDP Act, you have the right to:

  • Know what personal data we hold about you.
  • Ask us to correct inaccurate data.
  • Withdraw consent and request erasure of your data at any time.
  • Raise a grievance if you believe your data has been misused.

To exercise any of these, type EXIT in WhatsApp, or contact our Grievance Officer.

9. Cookies (microsite)

The microsite may use basic cookies/analytics tags to understand traffic sources and site performance. These do not collect your name, number, or health information. You can disable cookies via your browser settings without affecting your ability to browse the site.

10. Age

This service is intended for individuals aged 18 and above. We do not knowingly collect data from anyone under 18. If you believe a minor has shared information with us, contact us and we'll remove it.

11. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top will reflect the latest revision. Material changes affecting how your data is used will be communicated before they take effect.

12. Grievance Officer

In accordance with applicable Indian law:

Name
Abhishek Agarwal
Designation
Business Head
Company Legal Name
Wulfpak Marketing Services Pvt Ltd
Email
abhishek@howl.in
Address
First Floor, Jai Singh Business Centre, Sahar Rd, Parshiwada, Chakala, Andheri East, Mumbai, Maharashtra 400099

Part B — Terms of Use

1. Acceptance

By using this website and/or initiating a conversation on our WhatsApp number, you agree to these Terms. If you don't agree, please don't use this service.

2. What this platform is — and isn't

This microsite and WhatsApp service exist to provide general information about hIUS (Hormonal Intrauterine System) and contraceptive implants, and to help you connect with a qualified doctor if you choose to.

This is not medical advice. Nothing on this site or in the WhatsApp conversation is a diagnosis, prescription, or substitute for consultation with a qualified gynaecologist. Eligibility, suitability, and the final decision to proceed with any method rest entirely between you and your doctor.

3. No booking or payment happens here

This website does not process appointments or payments. Appointments are coordinated through our WhatsApp counselling team and confirmed by the partner clinic directly. Any consultation fees, procedure costs, or clinic charges are determined and collected by the clinic, not by us.

4. Third-party clinics and doctors

Clinics and doctors referred to you through this service are independent healthcare providers, not our employees or agents. While we work only with qualified, verified professionals, we are not responsible for the clinical outcomes, advice, or conduct of any independent doctor or clinic. Any concerns about care received should be raised directly with the clinic, per their own patient grievance process.

5. Accuracy of information

We've made every effort to ensure the information on this site reflects current, doctor-reviewed medical understanding of hIUS and implants. However, individual bodies respond differently, and medical guidance evolves. Always confirm details relevant to your specific health situation with your doctor before making a decision.

6. Eligibility to use this service

This service is intended for individuals aged 18 and above, based in India.

7. Acceptable use

You agree not to use this website or WhatsApp service to submit false information, impersonate another person, or use the platform for any purpose other than seeking information or a consultation for yourself.

8. Intellectual property

All content on this website — text, visuals, videos, and brand assets — belongs to [Company Legal Name] or its licensors and may not be copied, reproduced, or reused without written permission.

9. Limitation of liability

To the extent permitted by law, [Company Legal Name] is not liable for any indirect, incidental, or consequential loss arising from your use of this website or WhatsApp service, including decisions made based on general information provided here. This does not limit any liability that cannot be excluded under Indian law.

10. Governing law

These Terms are governed by the laws of India, and any disputes are subject to the exclusive jurisdiction of the courts of [City].

11. Contact

For any questions about these Terms or our Privacy Policy, reach us at: +91 8452926740